Customer Survey

Are you a

Homeowner
Renter

What City Do You Currently Reside In?

How often do you shop at Fairfax Lumber & Hardware?

How did you come to learn about Fairfax Lumber & Hardware?

How do you shop with Fairfax Lumber & Hardware?

In Store
Home Delivery
Curbside Pick-Up
AceHardware.com

What is the main reason/need you have when shopping at Fairfax Lumber & Hardware? (Choose all that apply)

Which 3 departments do you regularly shop in at Fairfax Lumber & Hardware?

When shopping in Lumber Yard/Desk, what are the main items you're interested in?

When shopping in Tools & Hardware, what are the main items you're interested in?

Fasteners & Hardware - nails, screws, bolts, nuts, hinges, brackets, and corner braces
Hand Tools - hammers, screwdrivers, pliers, tape measures, hand saws, etc.
Power Tools - drills, drivers, circular saw, sanders, grinders, nail guns, staplers
Power Tool Accessories - blades, bits, attachments, batteries, chargers
Tool Storage & Organization - toolboxes, bags, storage bins, workbenches, etc.
Locks & Security - padlocks, deadbolts, door locks, key services
Adhesives & Sealants - glues, caulking, etc.
Building & Repair Supplies - door & window hardware, weather stripping, rope, chains, insulation materials
I don't shop this department

When shopping in Electrical, what are the main items you're interested in?

When shopping in Paint, what are the main items you're interested in?

Paints & Coatings - interior & exterior, spray paints, fire-resistant
Paint Supplies - brushes, rollers, trays, sprayers, extension poles, sponges, etc.
Prep & Cleanup Supplies - tape, drop cloths, sandpaper, putty knives, scrapers, caulking, etc.
Surface Treatments - primers, sealers, stains, varnishes, lacquers, wax finishes, etc.
Paint Thinners, Mineral Spirits & Brush Cleaners
Safety & Protection - masks, gloves, goggles, apparel
Color & Finishing Accessories - color samples, glazes & waxes, coatings
I don't shop this department

When shopping in Plumbing, what are the main items you're interested in?

Repair & Maintenance Supplies - pipes and tubing, fittings, insulation, repair clamps, hangers, etc.
Fixtures & Hardware - faucets, showerheads and handheld sprayers,
Water Supply & Filtration - supply lines, shut-off values, expansion tanks, etc.
Tools & Equipment - pipe cutters, wrenches, plunger and augers, soldering torches, etc.
Water Heater Parts (thermocouples, elements, anode rods), expansion tanks and fittings
Water Filters and Cartridges
Drainage & Waste System - drain pipes and fittings, vent pipe fittings, drain traps, floor drains, cleanout plugs, etc.
Specialty & Energy-Saving Items - Tankless water heater accessories, low-flow aerators and showerheads
I don't shop this department

When shopping in Housewares, what are the main items you're interested in?

When shopping in Garden/Nursery, what are the main items you're interested in?

When shopping in Outdoor Living, what are the main items you're interested in?

When shopping in Recreation, what are the main items you're interested in?

Camping Gear - Sleeping bags, portable stoves or grills, lanterns, camping chairs and tables, etc.
Outdoor Gear - fishing rods, tackle, bait, accessories, water bottles, compass
Outdoor Protection Products - Sunscreen, insect repellent, first aid kits, after-bite treatments, hats, rain ponchos, hand sanitizers, detox wipes, lip balm
Pool - floats, noodles, toys
Picnic - Coolers, insulated bags, bamboo travel utencils
Balls - soccer, basketball, volleyball, football, tennis
Games - bocce, croquet, horseshoe, pickleball, badminton, volleyball
Leisure - kites, outdoor toys (bubble blasters, sand toys, chalk, frisbees)
I don't shop this department

When shopping in Pets, what are the main items you're interested in?

Foods & Treats - Bird seed and suet cakes, dog biscuits and chew treats, cat treats
Care & Maintenance - Flea and tick treatments, waste disposal bags, pooper and litter scoopers, odor and stain removers
Grooming - brushes, nail clippers
Odor and Stain Removers
Accessories - collars, leashes, harnesses, feeding and water bowls
Toys - Chew toys, balls, cat wands, etc.
Birdhouses, bird feeders, and birdbaths
I don't shop this department

When shopping in Seasonal/Holiday, what are the main items you're interested in?

How satisfied are you with...

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Customer Service	Very UnsatisfiedCustomer Service Very Unsatisfied	UnsatisfiedCustomer Service Unsatisfied	NeutralCustomer Service Neutral	SatisfiedCustomer Service Satisfied	Very SatisfiedCustomer Service Very Satisfied
Selection of Products	Very UnsatisfiedSelection of Products Very Unsatisfied	UnsatisfiedSelection of Products Unsatisfied	NeutralSelection of Products Neutral	SatisfiedSelection of Products Satisfied	Very SatisfiedSelection of Products Very Satisfied
Quality of Products	Very UnsatisfiedQuality of Products Very Unsatisfied	UnsatisfiedQuality of Products Unsatisfied	NeutralQuality of Products Neutral	SatisfiedQuality of Products Satisfied	Very SatisfiedQuality of Products Very Satisfied
Product Prices	Very UnsatisfiedProduct Prices Very Unsatisfied	UnsatisfiedProduct Prices Unsatisfied	NeutralProduct Prices Neutral	SatisfiedProduct Prices Satisfied	Very SatisfiedProduct Prices Very Satisfied
Store Visual Appearance	Very UnsatisfiedStore Visual Appearance Very Unsatisfied	UnsatisfiedStore Visual Appearance Unsatisfied	NeutralStore Visual Appearance Neutral	SatisfiedStore Visual Appearance Satisfied	Very SatisfiedStore Visual Appearance Very Satisfied
Store Cleanliness	Very UnsatisfiedStore Cleanliness Very Unsatisfied	UnsatisfiedStore Cleanliness Unsatisfied	NeutralStore Cleanliness Neutral	SatisfiedStore Cleanliness Satisfied	Very SatisfiedStore Cleanliness Very Satisfied
Hours of Operation	Very UnsatisfiedHours of Operation Very Unsatisfied	UnsatisfiedHours of Operation Unsatisfied	NeutralHours of Operation Neutral	SatisfiedHours of Operation Satisfied	Very SatisfiedHours of Operation Very Satisfied

Additional comments or suggestions to follow up on your above answers

In the last year, have you shopped at one or more of the following stores?

	More than once/week	Once/week	2-3 times/month	Once/month	Less than once/month	Once a year	Never
Home Depot	More than once/weekHome Depot More than once/week	Once/weekHome Depot Once/week	2-3 times/monthHome Depot 2-3 times/month	Once/monthHome Depot Once/month	Less than once/monthHome Depot Less than once/month	Once a yearHome Depot Once a year	NeverHome Depot Never
Golden State Lumber	More than once/weekGolden State Lumber More than once/week	Once/weekGolden State Lumber Once/week	2-3 times/monthGolden State Lumber 2-3 times/month	Once/monthGolden State Lumber Once/month	Less than once/monthGolden State Lumber Less than once/month	Once a yearGolden State Lumber Once a year	NeverGolden State Lumber Never
Rafael Lumber and Building Supply	More than once/weekRafael Lumber and Building Supply More than once/week	Once/weekRafael Lumber and Building Supply Once/week	2-3 times/monthRafael Lumber and Building Supply 2-3 times/month	Once/monthRafael Lumber and Building Supply Once/month	Less than once/monthRafael Lumber and Building Supply Less than once/month	Once a yearRafael Lumber and Building Supply Once a year	NeverRafael Lumber and Building Supply Never
Jackson's Hardware	More than once/weekJackson's Hardware More than once/week	Once/weekJackson's Hardware Once/week	2-3 times/monthJackson's Hardware 2-3 times/month	Once/monthJackson's Hardware Once/month	Less than once/monthJackson's Hardware Less than once/month	Once a yearJackson's Hardware Once a year	NeverJackson's Hardware Never
Chase Ace Hardware	More than once/weekChase Ace Hardware More than once/week	Once/weekChase Ace Hardware Once/week	2-3 times/monthChase Ace Hardware 2-3 times/month	Once/monthChase Ace Hardware Once/month	Less than once/monthChase Ace Hardware Less than once/month	Once a yearChase Ace Hardware Once a year	NeverChase Ace Hardware Never

If you have shopped at any of the above hardware/home improvement stores in the last year, will you please share with us the main purpose of your visit with them?

How likely are you to ...

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
Shop with us again	Very UnlikelyShop with us again Very Unlikely	UnlikelyShop with us again Unlikely	NeutralShop with us again Neutral	LikelyShop with us again Likely	Very LikelyShop with us again Very Likely
Recommend our store to others	Very UnlikelyRecommend our store to others Very Unlikely	UnlikelyRecommend our store to others Unlikely	NeutralRecommend our store to others Neutral	LikelyRecommend our store to others Likely	Very LikelyRecommend our store to others Very Likely
Give our store a try for the first time	Very UnlikelyGive our store a try for the first time Very Unlikely	UnlikelyGive our store a try for the first time Unlikely	NeutralGive our store a try for the first time Neutral	LikelyGive our store a try for the first time Likely	Very LikelyGive our store a try for the first time Very Likely

& Do you

Additional comments to follow up on your above answers

Name

First

Last

Email

What is your gender?

Male
Female
I would rather not answer

What age range do you fall into?

What is your gross annual household income (before taxes):

Do you receive Fairfax Lumber & Hardware's weekly e-newsletter?

Yes
No

If no, may we add you to our weekly e-newsletter subscriber list?

Yes
No

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